Refund & Return Policy

Overview

This Refund & Return Policy applies to all purchases made through SnapEShop. We provide digital delivery of antivirus and computer security software to users in the United States. Our goal is to ensure a smooth and transparent purchasing experience while following all applicable laws and fair business practices.

Nature of Digital Products

SnapEShop sells digital software products. All items are delivered electronically via email. Once a product key is issued, it is considered delivered and activated.

Delivery Method

• Digital Delivery: Product Key sent directly to the email address provided at checkout
• Delivery Time: Usually within minutes, but may take up to 24 hours depending on order verification

No Physical Shipping

We do not ship physical products. All purchases are fulfilled through digital delivery only.

Refund Eligibility

Due to the nature of digital software products, SnapEShop does not offer refunds once a product key has been delivered. This policy helps prevent unauthorized use and protects the integrity of licensed software.

Valid Refund Scenarios

Refunds may be considered under the following conditions:

• Duplicate purchase of the same product
• Non-functional product key (subject to verification)
• Incorrect product delivered due to system error

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after purchase
• Incompatibility with your device or operating system
• Failure to read product description before purchase
• Issues related to software performance or updates (handled by the original developer)

Return Policy

SnapEShop does not accept returns for digital products. Once a product key is issued, it cannot be returned, revoked, or reused. Customers are encouraged to review product details carefully before completing a purchase.

Verification Process

If you believe you are eligible for a refund, please contact our support team with the following information:

• Order number
• Email address used during purchase
• Description of the issue

Our team will review your request and respond within 1 to 2 business days. Refunds, if approved, will be processed through the original payment method.

Product Support and Warranty

SnapEShop does not provide technical support or warranty services for the software sold. All product features, updates, and support are managed by the original software developers.

For Technical Help

Customers should visit the official websites of the respective software providers for:

• Installation assistance
• Activation issues
• Feature-related questions
• Warranty claims

Compliance and Fair Practices

SnapEShop follows all applicable laws and consumer protection guidelines in the United States. We are committed to:

• Honest product representation
• Transparent pricing
• Ethical business conduct

We strictly follow the rules and recommendations of the Federal Trade Commission (FTC) to ensure fair and responsible ecommerce operations.

Use of Third-Party Trademarks

All brand names, logos, product titles, and design elements shown on our website belong to their respective owners. These are used only for identification and informational purposes. SnapEShop does not claim ownership or rights over any third-party trademarks.

Contact Information

If you have questions about this policy or need help with a purchase, please contact us:

• Email: support@snapeshop.xyz
• Helpline: +1 (855) 746-0135
• Address: 2580 Summer Lake Rd, Apt. 6307, Lithia Springs, GA, 30122, USA